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Fully scalable: Expand with your call centre all you need
is either more RAM or add servers.
No limitations: like number of agent or number of campaigns etc.
Integration: It can be integrated with 3rd party application like CRM,
ERP, Ticketing system or SMS marketing software etc.
Low maintenance cost: based on linux system no need to do
virus, spy-ware clean up, supported by large community.
Vicidial engineers are not expensive.
I'm IT specialist and developer, i also have my own call center